FAQs: Frequently Asked Questions

You can call our office at 307-654-7757 during regular business hours or email admin [at] alpinewy.gov (admin[at]alpinewy[dot]gov). For emergencies after hours, call 307-880-2869.

 Online: Click here →  Xpress Bill Pay

  • By Phone: Call (307) 654-7757 to pay with a credit card or checking account.

  • By Mail: Send payment to:
    Town of Alpine
    PO Box 3070
    Alpine, WY 83128

Due Date: Utility bills are due on the 25th of each month.

Each property has a main shut-off valve, usually located inside near where the water line enters. If you cannot locate it, Public Works can assist.

Meters are read monthly for billing purposes.

A: Public Works is responsible for streets, water and sewer systems, parks, solid waste, snow removal, and maintenance of public facilities.

Run cold water for a few minutes. If it doesn’t clear, call Public Works to report the issue.

Water pressure can vary for several reasons. Common causes include:

  • Household plumbing issues (clogged filters, valves not fully open, or faulty pressure regulators)

  • Town system work (maintenance, leaks, or temporary repairs in your area)

  • Seasonal demand (higher water use during summer irrigation or peak hours)

Steps to take:

  1. Check your home’s main shut-off valve to ensure it’s fully open.

  2. Clean faucet screens and filters.

  3. If you have a pressure-reducing valve, make sure it is working properly.

  4. If the issue affects your entire property or neighborhood, contact Public Works at [phone number].

For sudden loss of pressure or no water at all, call Public Works immediately, as it could indicate a main line issue.

Call Public Works at 307-654-7757 ext. 3. If it’s after hours, call 307-880-2869.

Sewer rates are reviewed periodically to ensure the Town can cover the costs of operating and maintaining the sewer system. Rate adjustments may be due to:

  • Rising operational costs: Electricity, fuel, treatment chemicals, and maintenance supplies can increase over time.

  • System maintenance and upgrades: Replacing aging pipes, repairing pumps, or improving treatment facilities ensures safe and reliable service.

  • Regulatory requirements: Compliance with state and federal environmental standards may require system improvements.

  • Inflation and cost-of-service adjustments: General increases in labor and material costs affect system expenses.

These adjustments help maintain a safe, reliable, and environmentally compliant sewer system for all residents.

Water rates are reviewed and adjusted as needed to cover the cost of operating, maintaining, and improving the water system. Rate increases may occur due to:

  • Rising costs for electricity, fuel, treatment, and testing

  • Increased state and federal regulatory requirements

  • System upgrades, repairs, or infrastructure replacement

  • Inflation and general cost of service adjustments

The goal is to ensure the Town can continue providing safe, reliable drinking water while maintaining and improving the system for long-term use.